long-standing commitment to quality has been dramatically reaffirmed with the company successfully achieving the new ISO 9001:2000 certification, the latest and most updated Quality Management System. ISO 9001:2000 is a series of international requirements for the managing of a Quality System. The new standards supersede the previous ISO 9000:1994 series standards and are focus on many new areas, of which the most significant being the introduction of quality objectives, continual improvement, and monitoring of customer satisfaction, all now of paramount importance, thus ensuring that organisations provide the customer with increased assurances that their needs and expectations will be met.
Saeed Mohammed Al Ghandi & Sons first achieved ISO recognition in 1998 when they successfully obtained the ISO 9002 standard. The organisations ISO executives are quoted as saying “while we are delighted to have achieved the new standard, the real value is that each and every employee contributed and is involved in the ISO quality management system. We realize that quality is everyone’s responsibility and requires conformance to customers' expectations 100% of the time.”
The ISO Standard are accepted and recognized worldwide as the leader in standards in Quality Assurance Systems.
Benefits of an ISO 9001:2000 based quality management system:
Systems view
of the organization facilitates lower costs, reduced cycle time and higher
quality by managing thehand-offs between functions
Documented
processes create repeatable, dependable results Process measures
compare results to customer and organization requirements Systematic
process improvement strategies ensure effective change Management
process requirements ensure planning processes are aligned with customer
and regulatoryrequirements
Resource management
process requirements ensure qualified people and equipment are in the right
place atthe right time for the right cost
Product and
service management process requirements ensure all stages of production
and delivery aredesigned, measured, and monitored to provide the right thing at the right time in the right place for the right
cost
Measurement,
analysis and improvement process requirements provide the framework for
continuous andeffective process improvement that save time and money and improve quality.
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The Al Ghandi Automotive Group’s continued commitment to providing first class customer service is once again evident with the announcement that their prestigious new state of the art, full automotive dealership (Sales and After Sales) facility in the Northern Emirates will open early 2004. The new facility will accommodate all the Al Ghandi Automotive Group's franchise holdings e.g. GMC, FIAT, LANCIA, IVECO, PROTON, SSANGYONG, HITACHI & KOHLER.
View Ras Al Khaimah new facility
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The opening of the prestigious new Automotive Service Centre at the Al Ghandi Groups Ras Al Khor complex, further compliments the Al Ghandi Automotive Groups commitment and investment to providing "total" first class customer service facilities which of course will be staffed by the same dedicated, experienced and truly customer focused team.
The new facility boasts in excess of 6,000 square metres of pure workshops repair bays, accident repair facilities, quick lube bays, valleting bays and aftersales reception areas, in addition to this, ample parking space is available to accommodate the continuously increasing Al Ghandi Automotive Groups customer base.
The Al Ghandi Groups Ras Al Khor Service Centre is one of the largest in the region and this well planned facility will be complimented with state of the art equipment, tools and various software all to ensure that today’s discerning automotive customer’s needs, are not only met but exceeded.
View Ras Al Khor new facility
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