The Al Ghandi Automotive
Group boasts of an extensive product line-up that is an excellent cross-section
of automotive, commercial vehicles and construction commodities. The aim
is to bring in more value added services in time and thus be able to fully
service our customers’ every need. The ultimate objective is to
be able to provide the customer with what he wants, when he wants it and
where he wants it.
The Al Ghandi Automotive Groups wide range
of products includes:
IVECO
commercial vehicles including a full range of commercial, civil and special
application vehicles from 5 tons to
200 tons GVW.
Hitachi
construction equipment that includes a comprehensive range of excavators,
crawler cranes, wheeled loaders
and special application equipment.
Ssangyong
passenger cars and Four Wheel Drives (4WD) from Korea.
Kohler
Industrial and Marine Generators.
Proton
passenger cars.
Fiat
passenger cars and light commercial vehicles.
Lancia
passenger cars and sports models.
GMC
medium sports utility vehicles, light/medium commercials and special application
vehicles.
AC
Delco has a comprehensive range of automobile parts and accessories including
oil and batteries.
Al Ghandi Automotive are well equipped and experienced in servicing and marketing multiple supplier products from many different countries. Presently we are representing products from USA (General Motors SUV’s & Light/Medium Commercial Vehicles, AC Delco Parts & Lubricants & Kohler Industrial & Marine Generators), Italy (Fiat, Lancia Passenger Cars & Iveco Commercial Vehicles), Malaysia (Proton Passenger Cars), South Korea (Ssangyong SUV’s & Executive Passenger Cars) Singapore / Japan (Hitachi Construction Equipment)
Our Parts division is being operated by the most modern computer inventory
control systems. All our outlets are networked for lightning fast communication.
Electronic Parts Catalogues & Manufacturers on line catalogues are
also being used for product information, order processing is being sent
through via on line connections with all our principals.
The entire staff at the parts division comprises of professional, well trained and computer literate personnel with extensive experience in supplier’s standards. They are being constantly trained to upgrade their knowledge on new products. There is a special emphasis on marketing and specially trained and dedicated marketing teams have been formed and have been assigned territories. These are always busy working towards market penetration and development of our customer base.
The merger of the automotive companies of the Al Ghandi family has given the new service group a unique position and edge over the automotive dealers in the region. A wealth of technical knowledge and experience gathered over the years has enabled us to handle products of all our partners with an undiluted proficiency.
This variety of products and wide range of knowledge is not available with other dealers and as such, enhances our service knowledge and ability to provide the best service to our customers whilst utilising the most optimal techniques from all the different manufacturers.
Computerised Facilities
Our
Service Facilities are fully computerised to handle day to day operations.
These range from establishing repair orders to estimating their cost and
preparing financial statements for the same. Most manufacturers offer
various technical assistance via the Internet; an online warranty claiming
facility, is one of many available. These are being fully utilised by
our service departments to ensure maximum efficiency. Our service operations
are connected using most advanced computer systems and software thus ensuring
a quick and efficient transfer of data between each service facility.
Highly
Efficient Staff
Our qualified and experienced staff members offer customers the best quality
and most competitive service in the region. At Al Ghandi, we realise that
there is a constant need to upgrade and update skills of the technical
and administrative staff and therefore, we have initiated an “in-house”
training program. As part of this program, we embrace not only the manufacturers
courses but also training from reputable, bespoke industry training establishments
to ensure that we meet our immediate and long term needs.
Future
Plans To Help Serve you Better
The
Al Ghandi group believes in always finding new ways and means of improving
our services so as to increase customer satisfaction. We have planned
to expand and increase our facilities to serve our customers in a better
manner and to reach out to them. There are plans to introduce three quick-service
facilities at Sharjah, Dubai and Al Awir to perform minor and quick repairs
that will offer menu pricing for all customers. An additional showroom
for new and used cars, and parts sales and service, has been opened at
Fujairah in June 2002 and a similar facility will be operational at Ras
Al Khaimah in the first quarter of 2003.
View Ras
Al Khaimah new facility
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However, the flagship of the Al Ghandi Automotive Groups prestigious service operations will be the Ras Al Khor Service Centre
The opening of this prestigious
new Automotive Service Centre at the Al Ghandi Groups Ras Al Khor complex,
further compliments the Al Ghandi Automotive Groups commitment and investment
to providing "total" first class customer service facilities
which of course will be staffed by the same dedicated, experienced and
truly customer focused team.
The new facility boasts in excess of 6,000 square metres of pure workshops
repair bays, accident repair facilities, quick lube bays, valleting bays
and aftersales reception areas, in addition to this, ample parking space
is available to accommodate the continuously increasing Al Ghandi Automotive
Groups customer base.
The Al Ghandi Groups Ras Al Khor Service Centre is one of the largest
in the region and this well planned facility will be complimented with
state of the art equipment, tools and various software all to ensure that
today’s discerning automotive customer’s needs, are not only
met but exceeded.
View
Ras Al Khor new facility
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